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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. When trying to login info the Avaya Contact Center Control Manager (ACCCM) web portal for the first time, you receive a message that the authentication failed. You know that you need to look in the c:\windows\system32 folder and the windows\syswow64 folders.
What is the name of the file you need to check?

A) passwdconf.xml
B) authconfig.xml
C) passwd.conf
D) nav360config.xml

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Assign agentsinto ACCCM virtual groups.
B) Allow agents to change their skill assignments.
C) Assign agentsinto an extension group.
D) Assign agents into organization chart teams.

3. A corporation wants to improve customer satisfaction. A key concern is to provide the ability to upload/add/delete and change announcements and music on hold while their customers are waiting. Which Avaya Contact Center Control Manager (ACCCM) feature matches the key capabilities that the customer requires?

A) Communication Manager Extensions Management
B) Call Flow Management
C) IVK Sell Service
D) Multi tenancy Management

4. Which three services are mandatory for every Avaya Contact Center Control Manager (ACCCM) software for a standard solution installation? (Choose three.)

A) Licensing Service
B) Functional Service
C) Provisioning Service
D) Sync Service
E) Importer Service
F) Active Directory Synchronization Service

5. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) You can connect to all versions of CMS with the Openlink driver.
B) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
C) You need to useaSolaris User.
D) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.
E) The CMS Supervisor must beinstalledon the ACCCM Server.

Solutions: