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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)

A) Remote upgrade of servers is supported, and site visit is not required.
B) Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
C) Standard VMware version (non-customized) is used.
D) Avaya provides tools to install/upgrade the VMware hypervisor.

2. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A) Primary-Secondary
B) Active-Passive
C) Active-Active
D) Primary-Backup

3. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A) Workforce Management
B) Customer Feedback
C) Desktop and Process Analytics
D) Speech/Voice Analytics
E) Quality Monitoring

4. Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?

A) Public
B) Hybrid
C) Private
D) CPaaS

5. A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

A) Avaya Workspaces® for Elite
B) Avaya Oceana®
C) Avaya Breeze®
D) Avaya Control Manager

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