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SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811
- Exam Code: C-C4C14-1811
- Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
- Updated: Sep 08, 2026 Q&As: 155 Questions and Answers
About SAP C-C4C14-1811 Exam
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
| Topic 2: Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Topic 3: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 4: Service Request Processing | - Service orders and notifications - Service request management |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question #1
You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question
- A. In general settings under the administration work center
- B. In Service and social general settings under the administrator work center
- C. In integration under the business configuration work center
- D. In scoping under the Business Configuration work center
Answer: B,D
Question #2
As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.
- A. Key figures
- B. Dashboards
- C. Scorecards
- D. KP|S
- E. Data sources
Answer: B,D,E
Question #3
You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?
- A. Task
- B. Notification
- C. Workflow
- D. Approval
Answer: C
Question #4
Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.
- A. Warranty
- B. Escalation status
- C. Escalated Date
- D. Channel type
Answer: B,D
Question #5
During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.
- A. The define exceptions steps is disabled.
- B. The system uses the first rule that applies when making territory assignments.
- C. More than one set of territory rules become active.
- D. Additional fields become available for territory determination.
Answer: A,D
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