EXIN EX0-117 : ITIL Foundation (syllabus 2011)

  • Exam Code: EX0-117
  • Exam Name: ITIL Foundation (syllabus 2011)
  • Updated: Oct 12, 2026   Q&As: 238 Questions and Answers

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About EXIN EX0-117 Exam

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EXIN EX0-117 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Operation- Problem management
- Request fulfillment
- Incident management
- Event management
Topic 2: Service Strategy- Demand management
- Service portfolio management
- Financial management for IT services
Topic 3: Service Transition- Service asset and configuration management
- Change management
- Release and deployment management
Topic 4: Continual Service Improvement- 7-step improvement process
- Service measurement and reporting
Topic 5: Service Design- Availability and capacity management
- Service level management
- Design coordination
- Service catalog management
Topic 6: Service Lifecycle Introduction- Service lifecycle principles
- Overview of ITIL concepts and structure

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The EXIN ITIL Foundation (syllabus 2011) syllabus spans 6 domains, headlined by Service Transition, Service Design, and Service Operation. The full weighted outline is in the syllabus section above — our materials strictly follow it, and so should your study plan.

For the EXIN ITIL Foundation (syllabus 2011), EXIN recommends these training resources:

Training courses teach the material; repeated practice makes it stick. Add 238 practice questions from TorrentVCE to either option and key knowledge moves from short-term memory to exam-ready reflex.

The EX0-117 exam — formally the ITIL Foundation (syllabus 2011) — is EXIN's certification exam for validating professional skills with its technologies; passing it earns the ITIL Foundation (Syllabus 2011) certification, a Foundation-level credential. It is popular among job seekers for a simple reason: employers trust vendor-issued proof of skill. It also opens the path toward ITIL Intermediate Level, ITIL Expert, ITIL Managing Professional (ITIL 4 equivalent track).

You can book the EXIN ITIL Foundation (syllabus 2011) through these official channels:

One scheduling note: the EX0-117 exam is delivered Computer-based exam available online (proctored) or at authorized test centers — keep that in mind when choosing your session.

The EX0-117 exam gives you 40 questions to complete within 60 minutes. That pacing is tighter than it looks on paper, and untimed practice will not reveal it. Rehearse with the TorrentVCE Windows software or online engine in timed mode — repeating full-length mocks until your rhythm holds is what turns preparation time into passing margin.

No formal prerequisites required; basic IT service management knowledge is recommended.

Vendor policies change from time to time, so before scheduling, confirm the current criteria on the official EXIN exam page.

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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question #1

Which of the following is MOST concerned with the design of new or changed services?

  • A. Service transition
  • B. Service strategy
  • C. Change management
  • D. Service design
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue

  • A. 3 only
  • B. All of the above
  • C. 1 and 2 only
  • D. 1 and 3 only
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

  • A. Neither of the above
  • B. 1 only
  • C. Both of the above
  • D. 2 only
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Which one of the following does service metrics measure?

  • A. Infrastructure availability
  • B. Functions
  • C. The end-to-end service
  • D. Maturity and cost
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

  • A. 2, 3 and 4 only
  • B. 1, 3 and 4 only
  • C. All of the above
  • D. 1, 2 and 3 only
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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