ISEB ISEB-ITILF : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Incident management
B) Request fulfillment
C) Release and deployment management
D) Demand management

2. What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

A) Strategic, tactical and operational
B) Return on investment (ROI), value on investment (VOI), quality
C) Technology, process and service
D) Critical success factors (CSFs), key performance indicators (KPIs), activities

3. What are customers of IT services who work in the same organization as the service provider known as?

A) Strategic customers
B) Internal customers
C) Valued customers
D) External customers

4. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service option
B) A service transition package (STP)
C) A service design package (SDP)
D) A service charter

5. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service level management
B) Service transition
C) Service catalogue management
D) Demand management

Solutions: