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ISEB ISEB-ITILF : The Foundation Examination - ITIL®
- Exam Code: ISEB-ITILF
- Exam Name: The Foundation Examination - ITIL®
- Updated: Sep 19, 2026 Q&As: 215 Questions and Answers
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 15% | - Role of ITIL in Service Management - Definitions: Service, Product, Value, Outcome, Utility, Warranty |
| Topic 2: Four Dimensions of Service Management | 15% | - Partners and Suppliers - Organizations and People - Value Streams and Processes - Information and Technology |
| Topic 3: ITIL Management Practices | 30% | - Service Management Practices
|
| Topic 4: Service Value Chain Activities | 20% | - Obtain/Build - Plan - Engage - Design and Transition - Deliver and Support - Improve |
| Topic 5: ITIL Service Value System (SVS) | 20% | - Service Value Chain - Governance - ITIL Guiding Principles - Overview of the SVS - Continual Improvement |
ISEB The Foundation Examination - ITIL® Sample Questions:
Question #1
Which process is responsible for low risk, frequently occurring, low cost changes?
- A. Incident management
- B. Request fulfillment
- C. Release and deployment management
- D. Demand management
Correct Answer: B 🗳️
Question #2
What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?
- A. Strategic, tactical and operational
- B. Return on investment (ROI), value on investment (VOI), quality
- C. Technology, process and service
- D. Critical success factors (CSFs), key performance indicators (KPIs), activities
Correct Answer: C 🗳️
Question #3
What are customers of IT services who work in the same organization as the service provider known as?
- A. Strategic customers
- B. Internal customers
- C. Valued customers
- D. External customers
Correct Answer: B 🗳️
Question #4
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
- A. A service option
- B. A service transition package (STP)
- C. A service design package (SDP)
- D. A service charter
Correct Answer: C 🗳️
Question #5
Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?
- A. Service level management
- B. Service transition
- C. Service catalogue management
- D. Demand management
Correct Answer: C 🗳️
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