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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. The IBM set of Social Software products provides solutions that are:

A) accessible via cloud or on premises deployments
B) accessible via desktop, mobile and tablet devices
C) open standards based and easily integrated into Microsoft and other vendor software stacks
D) All of the above.

2. What can Social Business can be defined as?

A) External-facing channels that only Public Relations and Marketing utilize
B) A subset of Social Media
C) Applying social tools across the entire organization for a broader return on investment
D) Popular sites like Facebook and Twitter that only distract workers

3. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming more instrumented, interconnected, and intelligent.
B) The pace of adoption of new technologies is slowing down.
C) The world is becoming less instrumented and interconnected.
D) The world is becoming simpler and focused.

4. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Provoke your customer to thought and action as to how Social Business is changing how we work.
C) Determine how much budget they have
D) Deliver high-pressure sales tactics to close the deal

5. What feature allows groups to have one site to come together and share common files, links and posts in the IBM Connections product?

A) Wikis
B) Blogs
C) Communities
D) Forums

Solutions: