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Microsoft MB-910 : Microsoft Dynamics 365 Fundamentals (CRM)
- Exam Code: MB-910
- Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
- Updated: Aug 02, 2026 Q&As: 161 Questions and Answers
About Microsoft MB-910 Exam
What is the Salary of Microsoft MB-910 Certification Exam
According to PayScale, the median salary of computer programmers in the US is 80,350 USD.
Cost of Microsoft MB-910 Certification Exam
The cost is approximately 75 USD for members and 130 USD for non-members
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Knowledge base and entitlements - Case management lifecycle - Key components and use cases - Unified service desk and channels |
| Topic 2: Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality - Work order lifecycle and resource management - Core features and scheduling capabilities - Inventory and asset management |
| Topic 3: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Data management and reporting basics - Integration with Microsoft Power Platform - Common features and navigation - Security and access control - Overview of Copilot in customer engagement |
| Topic 4: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Lead generation and qualification - Event management features - Capabilities and use cases - Integration with Copilot - Email marketing and customer journeys - Marketing forms, pages, and segments |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Sales accelerators and forecasting - Business process flows - Quote, order, and invoice lifecycle - Product catalog, price lists, and unit groups - Lead and opportunity management processes |
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