Pegasystems PEGACPDC26V1 : Certified Pega Decisioning Consultant 26
- Exam Code: PEGACPDC26V1
- Exam Name: Certified Pega Decisioning Consultant 26
- Updated: Oct 09, 2026 Q&As: 0 Questions and Answers
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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 10% | - Send offer emails - Share action details with third-party distributors - Create a real-time container - Real-time containers |
| Topic 2: Engagement Policies | 15% | - Create an engagement strategy - Create and manage customer journeys - Define customer engagement policies |
| Topic 3: AI and Arbitration | 8% | - Prioritize actions with business levers - Action arbitration - Action prioritization with AI |
| Topic 4: Contact Policy and Volume Constraints | 13% | - Limit action volume on outbound - Avoid overexposure of actions - Avoid overexposure of actions on outbound |
| Topic 5: Decision Strategies | 25% | - Create and understand decision strategies - Create eligibility rules using customer risk segments - Predictive and adaptive analytics - Create engagement strategies using customer credit score |
| Topic 6: Next-Best-Action Concepts | 12% | - Optimize the Next-Best-Action strategy - Customer engagement blueprint - Optimize customer value in the contact center - Essentials of always-on outbound - One-to-one customer engagement - Define the starting population |
| Topic 7: Business Agility in 1:1 Customer Engagement | 5% | - Revision Manager - Change management processes |
| Topic 8: Actions and Treatments | 12% | - Define and manage customer actions - Define an action for outbound - Present a single offer on the web |
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