Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) : CMS7 Deutsch

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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Wo sollten Details einer Problemumgehung immer dokumentiert werden?

A) Das Service Level Agreement (SLA)
B) Der IT Service Continuity Plan
C) Das Availability Management Information System
D) Der Problembericht

2. Das "Multi-Level-SLA" ist eine dreischichtige Struktur. Welche der folgenden Schichten gehört NICHT zu dieser Art von SLA?

A) Konfigurationsebene
B) Servicelevel
C) Unternehmensebene
D) Kundenebene

3. Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?

A) Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
B) Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
C) Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
D) Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden

4. Welche der folgenden Aussagen ist korrekt?
1. Die einzige Phase des Service Management Lifecycle, in der der Wert gemessen werden kann, ist der Service Operation
2. In allen Phasen des Lebenszyklus geht es um den Wert von IT-Services

A) 1 nur
B) Beides
C) Keiner der oben genannten
D) nur 2

5. Welche der folgenden beiden Hauptelemente schaffen Mehrwert für die Kunden?

A) Dienstprogramm und Garantie
B) Value on Investment (VOI), Kapitalrendite (ROI)
C) Kunden- und Benutzerzufriedenheit
D) Grundlegendes zu Serviceanforderungen und Garantie

Solutions: