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Salesforce Certified B2C Solution Architect Sample Questions:

1. Given that a company wants the purchase data from B2C Commerce In Sales Cloud, what standard objects from Sales Cloud should a Solution Architect map to B2C Commerce objects?

A) Profile, Order, Opportunity
B) Account, Order, Pricebook
C) Contact, Order, Product
D) Individual, Opportunity, Purchase

2. Universal Containers (UC) Is utilizing B2C Commerce today and is considering utilizing CDP as a means of unifying all of their systems and recognize their existing customers as individuals across systems. They are about to install the Commerce Cloud CDP Connector and would like to understand how the unified profile process will work.
What configurations should a Solution Architect create to correctly identify unified profiles as individuals between CDP and B2C Commerce?

A) Create Individuals within CDP and create customer groups within B2C Commerce with the correct segments
B) Create Data Segments within CDP and create customer groups within B2C Commerce with the CDP Data Segments
C) Create Data Segments within CDP and create customers within B2C Commerce with the CDP Data Segments
D) Create Customer Groups within B2C Commerce and create data segments within CDP with CDP Data Segments

3. A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?

A) Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
B) Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.
C) Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.
D) Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.

4. A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?
Choose 2 answers

A) All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
B) The token with all supporting attributes will need to be stored in Service Cloud
C) The synchronized data extensions will include the token and all PII attributes
D) The standard email address field for contacts and leads needs to be populated with a token

5. Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud.
NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud.
What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

A) Export the data using Business Manager, and import it into Salesforce using Data Loader.
B) Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
C) Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
D) Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.

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