Salesforce Consumer Goods Cloud Accredited Professional : AP-204

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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?

A) History of Subscription Updates and Traceability
B) Service Continuity
C) Moving to/out from the bundled offer
D) Customers can choose from all plans in the price book.
E) Supported by Digital Commerce APIs

2. Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?

A) Define Assessment Indicator Definition to capture within survey
B) Create a Retail Store KPI record of 'Survey Type'
C) Generate survey invitations for the retail store 'Primary Contact'.
D) Define an Assessment Task Definition of type 'In-Store Survey'
E) Create a Survey record using Salesforce survey application

3. Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?

A) Create an opportunity and use CPQ to send the restaurant manager an enticing quote
B) Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
C) Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
D) Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department

4. Which three Survey invitations are displayed in the In-Store Survey task during a visit?

A) Survey invitations associated with the visit
B) All Survey invitations targeted to a contact or user
C) Survey invitations associated with the Retail Store
D) Survey invitations associated with the Store Primary Contact
E) All open Survey invitations

5. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases
B) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI
C) Leverage the CPQ Cart for all cases to minimize the implementation effort
D) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents

Solutions: