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Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP
- Exam Code: GCP-GC-IMP
- Exam Name: Genesys Cloud Certified Professional - Implementation
- Updated: Aug 20, 2026
- Q & A: 52 Questions and Answers
About Genesys Cloud Certified Professional - Implementation : GCP-GC-IMP Exam
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Organization Setup and Administration | 20% | - Initial Configuration
|
| Topic 2: Routing and Contact Center Configuration | 25% | - Inbound and Outbound Routing
|
| Topic 3: Monitoring, Reporting and Troubleshooting | 15% | - Troubleshooting
|
| Topic 4: Telephony and Infrastructure | 25% | - Number Management
|
| Topic 5: Architect and Automation | 15% | - Flow Design
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Which of the following statements are true? (Choose two.)
A) You can view protocol capture logs but not media capture logs.
B) Media capture logs can be read only with the support of customer care.
C) You can view both protocol and media capture logs.
D) You cannot view either type of log file.
2. What additional functionality does Communicate brings to Genesys Cloud?
A) Knowledge base features, such as FAQs and Communities.
B) Directory capabilities, such as advanced search, profiles, and keyword searching.
C) Call center features such as ACD and scripting.
D) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
3. What is the maximum file size that a user can upload into Genesys Cloud Documents?
A) 100 MB
B) 2 GB
C) No Limit
D) 10 MB
4. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
A) Calling
B) Outbound
C) SIP Access Control
D) Availability
5. How many types of Genesys Cloud Contact Center Licenses are available?
A) 4
B) 3
C) 2
D) 5
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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