This dump still valid .most of the Qs appeared in the MB7-846 actual exam.Got 94%
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Microsoft NAV 2009 Relationship Management : MB7-846
- Exam Code: MB7-846
- Exam Name: NAV 2009 Relationship Management
- Updated: Aug 25, 2026
- Q & A: 50 Questions and Answers
About Microsoft NAV 2009 Relationship Management : MB7-846 Exam
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Address Book Management | 11% | - Export contact lists and reports - Configure address book - Create company and person contacts - Search and merge duplicate contacts |
| Topic 2: Organize Communications and Documents | 11% | - Track emails, calls, and automatic logging - Use interaction wizard - Build relationships - Manage attachments and interaction templates |
| Topic 3: Task Management | 10% | - Close, cancel, or delete tasks - Transfer and update tasks - Create, assign, and schedule tasks - Set up teams and responsibilities |
| Topic 4: Setup Relationship Management | 9% | - Marketing setup - Linking to customers, vendors, bank accounts - Automatic communication recording - Duplicate search and email classification |
| Topic 5: Promotions and Segments | 13% | - Create and configure promotions - Define and manage segments - Generate communications for segments - Process and reuse saved segment criteria |
| Topic 6: Campaign Management | 12% | - Track campaign responses - Assign targets and segments - Plan and launch campaigns - Analyze campaign effectiveness |
| Topic 7: Integration and Reporting | 11% | - Export and analyze data - Link with sales, purchase, and service modules - Use relationship management reports |
| Topic 8: Opportunity Management | 13% | - Generate opportunity reports - Create and track opportunities - Manage sales cycles and stages - Forecast and estimate sales |
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