SAP Certified Support Associate - Incident Management with SAP BusinessObjects : C_BOSUP_90

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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What does component refer to when creating a message?

A) The component is an attribute used to identify the system.
B) Components are part of data dictionary.
C) Components are part of a report.
D) The component is an attribute that allows a classification from the application perspective.

2. A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A) Send customers short answers to avoid confusion.
B) Update the customer with detailed step by step solutions using clear but short sentences.
C) Update the customer with the same solution you sent originally until the customer understands that solution.
D) Send the customer multiple possible solutions even if you have not tested them.

3. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system is identified using a system ID.
B) A system corresponds to production, test AND development environment.
C) One system can be a child to multiple installations.
D) A system corresponds to either production, test OR development environment.

4. What are benefits of SAP Notes to the installed base? (Choose two)

A) They allow customers to find solutions for their own product issues.
B) One SAP Note can cover multiple technical issues.
C) They allow support consultants to quickly provide solutions for problems which have already been solved before.
D) SAP Notes inform customers about corporate strategy.

5. Where is collected data processed to generate a report when using SAP EarlyWatch Alert?

A) In SAP Support office by support consultants
B) In the Data Collectors on satellite systems
C) In the SAP Service Marketplace
D) In SAP Solution Manager

Solutions: